S No. Course Title
1 Call Centre Download TOC
2 Call Centre Management Download TOC
3 Call Centre Success Download TOC
4 Change Management Download TOC
5 Change Management for Managers Download TOC
6 Client Relationship Management Download TOC
7 Coaching Download TOC
8 Coaching and Counselling Download TOC
9 Coaching and Counselling 4 Download TOC
10 Coaching Essentials Download TOC
11 Coaching in the Workplace Download TOC
12 Communicating Across Cultures Download TOC
13 Communicating with Employees Download TOC
14 Communication Skills Download TOC
15 Communication Skills for Leaders Download TOC
16 Concentration! Download TOC
17 Conducting Meetings Download TOC
18 Conflict Management Download TOC
19 Consulting Skills Download TOC
20 Coping with Workplace Grief Download TOC
21 Correcting Performance Problems Download TOC
22 Creating a Learning Organization Download TOC
23 Creating a Winning Management Style Download TOC
24 Creating and Maintaining Life Balance Download TOC
25 Creating Rapport Download TOC
26 Creating Your Skills Portfolio Download TOC
27 Creative Decision Making Download TOC
28 Critical Thinking 1 Download TOC
29 Critical Thinking 2 Download TOC
30 Customer Satisfaction Download TOC
31 Customer Service Download TOC
32 Customer Service in the Information Age Download TOC
33 Customer Service Via Phone and Email Download TOC
34 Dealing with Challenging Customer Interactions Download TOC
35 Delegation Skills Download TOC
36 Fundamentals of Communication Download TOC
37 Fundamentals of Customer Service Download TOC
38 Fundamentals of Selling Download TOC
39 Keyboarding & Touch Typing A to Z Download TOC
40 Beyond Customer Service Download TOC
41 Advanced Communication Skills Download TOC
42 Professional Selling Download TOC
43 Professional Selling Over the Phone Download TOC
44 Telemarketing Tips From A to Z Download TOC
45 Telephone Courtesy & Customer Service Download TOC
46 Telephone Skills from A to Z Download TOC

We provide training throughout Southern Africa and have offices in all the major cities.

Johannesburg, Pretoria, Sandton, Midrand, Centurion, Roodepoort, Edenvale, Durban, Umhlanga, Cape Town. "Other Areas on Request"

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